Volunteers at Novi's 52-1 District Court focus of new Court Stories video

A husband-and-wife volunteer team who welcome, guide, and reassure visitors to Oakland County 52-1 District Court in Novi are among those featured in the newest episode in Court Stories, the Michigan Supreme Court's online video series. "Novi District Court: Volunteers Are Priceless" explains how the court staffed a customer service desk with volunteers, including retirees, who help visitors navigate the court. Volunteers also assist court staff, freeing employees for other duties. Student volunteers in the probation department get practical experience in the criminal justice system as a basis for future careers. Oakland County 52-1 District Court Judge Brian W. MacKenzie said that part of the volunteer program is aimed at making the court experience less intimidating. "Much of the time, visitors don't know what to expect and aren't sure where to go," MacKenzie said. "Our volunteers provide a friendly face, and they're also well trained so that they can make the experience easier." The story features MacKenzie, Court Administrator Joyce A. Renfrow, and district court staff and volunteers. Editing and design was provided by Brian Town of Michigan Creative in East Lansing. Court Stories tells the everyday stories of Michigan courts and the people they serve. The series is on the "Michigan Courts" YouTube channel and on the Court's web site. New Court Stories videos will be announced as they are posted to the "Michigan Courts" YouTube channel, http://www.youtube.com/user/MichiganCourts?feature=plcp, and the Michigan Courts "One Court of Justice" website. Published: Thu, Mar 28, 2013

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