Why virtual jury research is as effective as in-person

Taylor Lyden
BridgeTower Media Newswires

In this age of social distancing, counsel have had to consider alternate forms of jury research. Enter online, or virtual, jury research. You may worry you won’t get a representative jury, jurors won’t pay close attention, they’ll struggle with technology, or they won’t be able to have meaningful discussions of the evidence.

Our experience has taught us online deliberations are every bit as robust and effective as in-person.

Jurors “get to the point” more quickly online because they are less inhibited. Online videoconferencing levels the playing field. Each juror deliberates from the comfort of their own home and provided with the same amount of virtual real estate on the other jurors’ screens.

Because jurors cannot be physically large or animated, loud and dominant jurors tend to be less aggressive online than in-person, and wallflowers tend to be more confident.

Additionally, we have found that, psychologically, there is a feeling of protection afforded by a computer screen for jurors, and this  allows them to speak their minds openly.

Online jurors tend to benefit from an anonymity effect. Because of  reduced inhibitions online, jurors more quickly express and advocate for positions that may be seen as unpopular among other jurors.

In an in-person exercise, jurors have spent the day together and have formed early impressions of others. When they sit in smaller groups in deliberations, there is more [perceived] pressure to perform a certain way. Peer pressure can be an exceptionally strong force.

In virtual research, the metaphorical shield of a computer screen goes a long way in staving off these pressures. This can be instrumental in avoiding jurors “giving in” to those around them.

The added layer of comfort and protection helps overcome initial hesitation a juror may have for the online format. This is not to say the sociology involved in an in-person deliberation hinders discussion or changes the outcome; it can simply take longer to get where they are going.

Modern webcam and voice technology allow for easy access for a cross-section of the community. Since the world turned virtual in a matter of weeks in the spring, technology companies have scrambled to keep pace with the demand of the throngs of people suddenly telecommuting. The result has been considerable advances in videoconferencing that allow for near seamless interactions among participants in multiple locations.

According to the FCC, only 6 percent of Americans don’t have access to high-speed internet in their homes, and the majority of this 6 percent is comprised of Americans living in very rural areas.
Gone are the days of dial-up internet and “Can you hear me now?” voice connections.

Recent advances in technology and vast accessibility of high-speed internet have allowed for a number of options for online jury research. Whatever the platform, jurors can converse smoothly, as if they were in-person, and the prevalence of webcams (now standard on nearly every phone, computer and tablet) has provided an experience in which jurors “feel” like they are together.

Our experience has taught us that even when jurors are using technology they have never encountered, they are able to become proficient in its use very quickly and it is not the distraction many fear it will be.

Finally, many jurors have reported that viewing the evidence virtually is as easy or even preferable to in-person as they are able to view the materials more closely and clearly.

The combination of all these factors has meant that virtual trials are accessible to almost all Americans, and jurors are able to effectively communicate and discuss the substance of the evidence and argument, rather than worrying about technological concerns.

Jurors are now just as comfortable talking online as they are in person. Because working, schooling and socializing from home became the norm for so many so quickly, jurors have recently racked up countless hours in front of their screens communicating on video. These days just about everyone has used Zoom Meetings, GoToMeeting, Adobe Connect, FaceTime, Skype or similar online meeting platforms for either work or social purposes, and indeed have come to find videoconferencing to be the “new normal.”

The novelty of transforming “real life” into a virtual setting has worn off as online formats have proved successful in countless situations. The technology advances have meant that even the most self-described “technology illiterate” jurors are able to join in the conversation with ease, and the initial learning curve of getting used to talking on a conference call line has already passed for most.

Finally, special features such as “follow-the-speaker” technology have provided a more natural feel in online group settings, allowing for increased ease in following the conversation as it bounces quickly between participants.

In sum, as more and more attorneys and parties find themselves faced with virtual jury selection, trial and/or deliberations, we look back at our experience over the years to help allay any fears that online deliberations are less effective than those in-person. While there are some unavoidable limitations, we feel that benefits of online deliberations can, in many instances, outweigh any drawbacks.

In other words, you can rest assured that jurors will still take your case seriously, carefully evaluate evidence and arguments, and have thoughtful and meaningful deliberations to a verdict.

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Taylor Lyden is a litigation consultant at Magna Legal Services and can be contacted at tlyden@magnals.com.